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Frequently Asked Questions

  • What is ONTHEBIASDESIGN?
    ONTHEBIASDESIGN is a fashion design agency and marketplace for editable fashion design vectors. We have over 4,500 completely editable garment templates for fashion design and we offer services in fashion design, tech pack creation, graphic design, apparel manufacturing, sourcing services, branding and brand-building services, branding and fashion consultation, and creative direction
  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • What is your refund policy?
    Due to the nature of these being digital products, all sales are final for products once they have been downloaded. Please read the description thoroughly to fully understand what it is you are purchasing. We do not sell garment patterns, we sell editable fashion vector templates for clothing designers.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • What programs do OTB design templates work in?
    Our fashion design vectors are made for Adobe Illustrator and work best in that program, but you may also use them in other programs such as Photoshop and Procreate.
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • Does the OTB Full Catalog Bundle include lifetime updates?
    Yes, the OTB Full Catalog Bundle includes FREE lifetime updates. Regular updates will delivered to the email associated to the purchase of the OTB Full Catalog Bundle. If for any reason you need to change this email, please email info@onthebiasdesign.com.
  • How do I download my purchased templates?
    An email will be sent immediately to your email upon purchase. You may download this link. If you are having any issues, you may email us at info@onthebiasdesign.com
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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